Keen, G.W. Peter. and Knapp, M. Ellen. <br/><br/>
Every Manager's guide to Business Processes. 

 - Boston     Harvard Business School Press    1995 
 - x, 219p. 
<br/><br/> Includes index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>650.03 KEE