Sharma, Arvind K and Sharma, Indu <br/><br/>
Inducing client focus in bureaucracy : The citizen's charters in India 

 - New Delhi     Indian Institute of Public Administration  2002 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public Administration
<br/><br/><label>Dewey Class. No.: </label>352.63 SHA