Kumar, Alok, Sinha, Chhabi and Sharma, Rakesh <br/><br/>
Customer Relationship Management: Concepts and Application 

 - New Delhi    Biztantra  2008 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812 KUM