Zikmund, William G, Mcleod, Raymond and Gilbert, Faye W <br/><br/>
Customer Relationship Management: Integrating Marketing Strategy and Information Technology 

 - Hoboken    Wiley  2003 
<br/><br/><label>ISBN: </label>0471271373 
<br/><br/><label>Subjects--Topical Terms: </label><br/>IT
<br/><br/><label>Dewey Class. No.: </label>658.812 ZIK