Carlaw, Peggy and Deming, Vasudha Kathleen <br/><br/>
Big Book of Customer Service Training Games 

 - New Delhi    Tata McGraw-Hill Publishing Company  2004 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee Development/Training
<br/><br/><label>Dewey Class. No.: </label>658.3124 CAR