Rao, Ashok, et., al. <br/><br/>
Total Quality Management : A Cross-Functional Perspective. 

 - New York     John Wiley and Sons    1996 
 - xxvi, 630p. 
<br/><br/> Includes index and bibliographical reference. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4013 TOT