Buttle, Francis <br/><br/>
Customer Relationship Management: Concepts and Technologies 

 - 2nd ed. 
 - London    Routledge  2012 
<br/><br/><label>ISBN: </label>9781856175227 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812 BUT