000 00298ngm a2200121 454500
008 160422s2006 xx 000 0 und d
041 _aEnglish
082 _aIBM
100 _aIBM
245 _aIBM IT Service Management Managing the Business of IT
260 _bNed Delhi: IBM
_c2006
365 _c
999 _c102104
_d102104