000 00410pam a2200133a 44500
008 160422s9999 xx 000 0 und d
082 _a658.4013 GIL
100 _aGilbert, John.
245 _aTotal quality management: How to eat an elephant.
260 _aNew Delhi
_b Affiliated East-West Press
_c1994
300 _a211p.
500 _aIncludes bibliographical references and indexes.
650 _aManagement
999 _c79177
_d79177