000 00357pam a2200133a 44500
008 160422s9999 xx 000 0 und d
082 _a658.4013 HAL
100 _aAnsell, Tony.
245 _aManaging for Quality in the Financial Services Industry.
250 _a1st ed.
260 _aLondon
_b Chapman & Hall
300 _a344p.
650 _aManagement
999 _c79180
_d79180