000			00400pam a2200133a 44500
008			160422s9999 xx 000 0 und d
082			_a650.03 KEE
100			_aKeen, G.W. Peter. and Knapp, M. Ellen.
245			_aEvery Manager's guide to Business Processes.
260			_aBoston _b Harvard Business School Press _c1995
300			_ax, 219p.
500			_aIncludes index.
650			_aManagement
999			_c81156 _d81156