000 00448pam a2200145a 44500
008 160422s9999 xx 000 0 und d
041 _aEnglish
082 _a650.13 HEY
100 _aHeyman, Richard
245 _aWhy didn't you say that in the first place? How to be understood at work
260 _aSan Francisco
_b Jossey-Bass Publishers
_c1994
300 _axix, 183p.
440 _aThe Jossey-Bass Management series.
650 _aManagement
999 _c81857
_d81857