| 000 | 00442pam a2200133a 44500 | ||
|---|---|---|---|
| 008 | 160422s9999 xx 000 0 und d | ||
| 082 | _a658.4 REI | ||
| 100 | _aReichheld, Frederick F. | ||
| 245 | _aLoyalty effect:The hidden force behind growth, profits and lasting value. | ||
| 260 |
_aBoston _b Harvard Business School _c1996 |
||
| 300 | _a322p. | ||
| 500 | _aIncludes bibliographical reference and index. | ||
| 650 | _aExecutive Management | ||
| 999 |
_c82655 _d82655 |
||