000			00381pam a2200133a 44500
008			160422s9999 xx 000 0 und d
082			_a303.69 BOR
100			_aBorisoff, Deborah and Victor, David A.
245			_aConflict management : A communication skills approach
250			_a2nd ed.
260			_aBoston _b Allyn and Bacon _c1998
300			_a247p
650			_aManagement
999			_c83682 _d83682