000 | 00332pam a2200121a 44500 | ||
---|---|---|---|
008 | 160422s9999 xx 000 0 und d | ||
041 | _aEnglish | ||
082 | _a658.81 KAT | ||
100 | _aKatz, Bernard | ||
245 | _aHow to turn customer service into customer sales. | ||
260 |
_aMumbai _b Jaico Publishing _c2000 |
||
650 | _aManagement | ||
999 |
_c86404 _d86404 |