000 00332pam a2200121a 44500
008 160422s9999 xx 000 0 und d
041 _aEnglish
082 _a658.81 KAT
100 _aKatz, Bernard
245 _aHow to turn customer service into customer sales.
260 _aMumbai
_b Jaico Publishing
_c2000
650 _aManagement
999 _c86404
_d86404