| 000 | 00337pam a2200121a 44500 | ||
|---|---|---|---|
| 008 | 160422s9999 xx 000 0 und d | ||
| 041 | _aEnglish | ||
| 082 | _a621.385 WAI | ||
| 100 | _aWaite, Andrew J. | ||
| 245 | 2 | _aA practical guide to call center technology | |
| 260 |
_aNew York _b CMP Books _c2001 |
||
| 650 | _aElectrical Engineering | ||
| 999 |
_c86591 _d86591 |
||