| 000 | 00412pam a2200121a 44500 | ||
|---|---|---|---|
| 008 | 160422s9999 xx 000 0 und d | ||
| 041 | _aEnglish | ||
| 082 | _a352.63 SHA | ||
| 100 | _aSharma, Arvind K and Sharma, Indu | ||
| 245 | _aInducing client focus in bureaucracy : The citizen's charters in India | ||
| 260 |
_aNew Delhi _b Indian Institute of Public Administration _c2002 |
||
| 650 | _aPublic Administration | ||
| 999 |
_c86805 _d86805 |
||