000 00334pam a2200133a 44500
008 160422s9999 xx 000 0 und d
041 _aEnglish
082 _a332.175 CRM
100 _aGopal, V V ed.
245 _aCRM in Banking: Concepts and Cases
260 _aHyderabad
_b ICFAI
_c2004
365 _b300
_cRs.
650 _aEconomics
999 _c89439
_d89439