Loyalty effect:The hidden force behind growth, profits and lasting value.
Reichheld, Frederick F.
Loyalty effect:The hidden force behind growth, profits and lasting value. - Boston Harvard Business School 1996 - 322p.
Includes bibliographical reference and index.
Executive Management
658.4 REI
Loyalty effect:The hidden force behind growth, profits and lasting value. - Boston Harvard Business School 1996 - 322p.
Includes bibliographical reference and index.
Executive Management
658.4 REI